Helping brands to stand out
We are a Business company Process Outsourcing ( BPO ) committed to our clients. Personalized service is the business card that distinguishes us from all companies locally. Committed to meeting the quality standards that our customers demand.
Our background
Genius Call started as a small team of 20 individuals, guided by a dedicated group of entrepreneurs who envisioned a support center tailored to the national context. As a BPO company specializing in B2C commercial operations, we have amassed over five years of experience within the local market. Our focus is on creating value for our clients by enhancing their operational efficiency and customer engagement. Driven by our motto, "facilitating the commercial management of our clients through a new service experience," we strive to redefine the way our clients interact with their customers. Through innovative solutions and a committed approach, Genius Call continues to evolve, ensuring our partners achieve their business goals effectively and successfully.
Our Services
What can we do for you?
Technical Support
Hire our 24/7 support centre with the experience, training, and knowledge to act as your Tech Support Team.
Inbound Customer Support
Provide order status help, handle ordering problems, enrollment, reservations, and more.
24/7 or Overflow Support Centre
Choose us to provide 100% of your support centre needs or handle problems after hours, overflow or during peak seasons.
Marketing Support
Together, we strive to build a sustainable roadmap for success in an ever-evolving marketplace.
Multilingual Agents
Serve your customers in Multilingual speaking agents at cost efficient rates.
Projects
Check out our previous work
Rather than continuing to tell you what I can do, why not take a look for yourself? We are proud of all our previous projects, and believe the success we’ve managed to cultivate in the past speaks for itself. Follow the link below to see some of our work.
In business since 2018, Genius Call is a global virtual support centre providing high reliability, low cost international direct response service.
With clients ranging from start-ups to multinational corporations, we have calibrated our processes to lower our client’s costs and be productive as soon as we are engaged.
Professionally trained agents are part of the Genius Call team which enables our clients to establish a truly global footprint. Our team includes (but is not limited to) native speakers of: English, Italian.
Proven Delivery Model
Dedicated experience of over five years in the direct response industry has helped us to develop a value added support centre outsourcing model that is proven to deliver higher productivity, accountability and cost savings right from the first month of us coming on board.
Whether you are new to outsourcing or a seasoned outsourcer, you will see positive ROI in working with us, thanks to our proven delivery models seamlessly incorporating, Web Chat and e-mail based Customer Service for:
Direct Response Industry
Support Centre Outsourcing
Multilingual International Support Centre
Our Infrastructure
Leverage our state-of-the art hardware and software assets to make it easy for the customers to reach you.
24×7 dedicated multi-level help desk
State of art IT Infrastructure supported by 24×7 staff.
The flexible architecture of the Genius Call allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual support centre. They’ll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.
Traditionally deploying a support centre across multiple sites and geographies required long lead times, additional specialized infrastructure, and a dedicated IT staff. Through our innovative support centre software we make it fast and easy to deploy a virtual support centre solution.
Leadership
Aviola Papa, CEO
President
Genius Call’s CEO, Aviola Papa has over 10 years experience in the business, and over 6 years of experience in the Direct Response industry.
Papa’s expertise in establishing a positive ROI, is based on the insightful consulting that he brings to the table. Her vast experience is instrumental in achieving our envious success ratio of outsourcing for clients across the globe.
Work Approach